FAQs

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Sales/Partnership

Yes. Time-limited licenses of our software are available for specific projects. Please contact your preferred salesperson for more information.

Yes. Payment arrangements can be tailored to fit your expense or capital budget requirements. Contact sales@cinnafilm.com.

Cinnafilm welcomes new resellers as they make sense from a geographical/territorial perspective. Please contact sales for more information.

Cinnafilm continually evaluates partnership opportunities to expand our marketplace presence. We’ll be happy to discuss any business development opportunity with you, just drop us a note.

No. Cinnafilm no longer integrates/sells workstations. However, our expertise in hardware is freely shared to anyone who asks.

Hardware/General Functionality

Cinnafilm has 3 plug-ins for Enterprise transcoding platforms. The platforms and the plug-ins which are integrated are as follows:

All Cinnafilm software is CUDA based, therefore an NVIDIA GPU is required. Tesla, Quadro and GTX TitanX (only the TitanX in the GTX line) cards are supported. We recommend no older than a Kepler chip-based GPU.

Cinnafilm functionality is contained within the GPU with only minor requirements for CPU. The exception is Dark Energy Professional, which has a dependency on system RAM for real-time playback of image sequences. Our recommendation is no older than a E5-V2 series processor and at least 24 gig of RAM.

Cinnafilm software runs on 64bit Windows operating systems. 7, 10 workstation OS and 2008, 2012 server systems are supported.

Yes. Please see https://www.cinnafilm.com/support/required-software-2/

Troubleshooting

No suitable GPU is found on the system. Please install a Kepler series or newer NVIDIA GPU.

When trying to launch DE Pro, if the “side-by-side” configuration error is shown, then install the “Microsoft Visual C++ 2008 SP1 Redistributable (X64)” software from the Required Software page.

This is fixed by running your command prompt as administrator.  To run your command prompt in administrator mode, right click on the CMD executable from the Start Menu and select “Run as Administrator.”  This may be required even if you are logged in as administrator.

Tachyon

Tachyon is an outcome-based technology. So when you create your workflows, use the “ALLOW” features to enable Tachyon to automatically handle situations when they arise. For example, selecting “Allow Telecine Removal” will let Tachyon’s pattern match algorithms remove field-based conversion patterns automatically.

Tachyon’s internal buffers work as a mezzanine, storing the video essence determined on a scene-by-scene basis. Once the video essence is known, Tachyon automatically adjusts all output algorithms to create the best possible frames for each video essence.

Tachyon processing speed is based primarily on raster size.

Typically no. Tachyon is one GPU per video transformation. Some transcoders (i.e. Wohler RadiantGrid) have introduced time slicing which chops a project up into many pieces and transcodes them simultaneously. In this instance, Tachyon would be invoked on each piece, and if there were enough GPUs to be paired with each time slice, every slice would be standards-transcoded simultaneously.

Tachyon automatically looks for patterns to remove so there is nothing to specify other than “Allow Remove Telecine.” Tachyon will remove 4:1, 2:3 or any other pattern it encounters.

Tachyon has a “Cartoon/Anime” setting that specifically favors the type of repeated frames found in anime. Turning this on, along with “Residual Combing Removal” should remove any remaining interlacing. Keep in mind some anime have the interlacing baked into both upper and lower fields. When this happens, no automated solution in the world will fix the footage and it will have to be rotoscoped.

Typically no. Tachyon is one GPU per video transformation. Some transcoders (i.e. Wohler RadiantGrid) have introduced time slicing which chops a project up into many pieces and transcodes them simultaneously. In this instance, Tachyon would be invoked on each piece, and if there were enough GPUs to be paired with each time slice, every slice would be standards-transcoded simultaneously.

Tachyon automatically looks for patterns to remove so there is nothing to specify other than “Allow Remove Telecine.” Tachyon will remove 4:1, 2:3 or any other pattern it encounters.

Tachyon has a “Cartoon/Anime” setting that specifically favors the type of repeated frames found in anime. Turning this on, along with “Residual Combing Removal” should remove any remaining interlacing. Keep in mind some anime have the interlacing baked into both upper and lower fields. When this happens, no automated solution in the world will fix the footage and it will have to be rotoscoped.

Tachyon’s “Residual Combing Removal” was designed to remove combing when removing pulldown results in some remaining combs.

There are none. All limits are imposed by the transcoder Tachyon is integrated into.

Allow 2:2 and 2:3 are used when you want to preserve a project which was captured at a filmic frame rate. 23.976/24/25p are all filmic rates which have a distinctive amount of motion blur. By selecting “Allow 2:2” in workflows with an interlaced output, Tachyon will double the frames and place them into the upper/lower fields of each frame. This is typically used when going from a 23.976 or 29.97p source and going to a 25i target.

Allow 2:3 is typically used when going from 23.976 to 29.97i or from 25p to 29.97i. (25p to 29.97i requires Motion Compensation as well. The conversion will go from 25p to 23.976p, then 2:3 will be applied to the resultant 23.976)

Dark Energy Plug-in for Transcoders

Dark Energy is a very simple, but very powerful series of algorithms that are invoked by simply “enabling” it. We recommend leaving Dark Energy in Auto mode until you have a feel for how it will optimize images.

All Cinnafilm plug-ins are designed on the same code base. So when you invoke features from the different plug-ins, it is running in the same process on the GPU. If a project requires multiple plug-ins, there is no need to create separate workflows for performing Tachyon/Wormhole/DarkEnergy functions. Load it up and perform a single render.

Dark Energy will slow things down, but it is dependent on how many Tachyon processes are running as well as the raster size of the video file. See “How fast is Dark Energy” for a feel for how fast it will run on its own.

Dark Energy performance is fully dependent on the raster of the image. Keep in mind that like all other Cinnafilm products, Dark Energy only works in the uncompressed space, so bit depth plays a major role in how fast this is. We are assuming 10bit for the following estimations:

Absolutely. Dark Energy’s virtual film development allows you to control the grain size, frame size (8mm to 100mm), amount of grain, and the hue of the grain. Start with the AUTO setting and then move up or down from the MEDIUM setting to achieve the look you want. (Medium maps to the AUTO setting).

No. The AUTO settings in Dark Energy are calculated at a granular level – with analysis being taken many times PER SCENE. What medium may be for one part is not the same as Medium in another. This is because luminance changes affect noise and it is necessary to be constantly analyzing for the optimal noise reduction settings. The algorithm settings to achieve MEDIUM noise reduction on one scene will certainly be different than the next.

Start with AUTO and process a small clip. If it looks great, you’re done! If you feel the noise is still to heavy, then move the Noise Reduction setting to High. If you feel the image is ringing, set the Sharpening setting to Low. If you feel you want a grittier look, decrease the size to Small and increase the Image Texture Amount to High. With AUTO mapping to Medium on all settings, Dark Energy is very easy to dial in to the exact look you need.

Dark Energy expertly removes noise prior to upres, ensuring only the image is scaled, not unwanted noise. However, you cannot leave the image alone once it is scaled, you must re-introduce “raster appropriate” texture that helps bring the warmth back to the image. To fail to re-introduce proper image texture will leave images looking dry/plastic, and not very believable.

This is going to be a subjective answer as it is very hard to measure what “looks good” and what doesn’t.

Wormhole

Purchase of the Tachyon Wormhole Appliance is done through Wohler. Please contact Wohler at info@wohler.com.

As of April 2016, Wohler Radiant Grid is the only company which has license to integrate/sell Tachyon Wormhole. Other platforms are being considered, please contact sales@cinnafilm.com if you would like your platform to be included.

Yes. Cinnafilm and Wohler have developed many options, both capital and expense based, to make acquisition of Wormhole as easy as possible.

Wormhole is specified to be ±10%. While Wormhole can exceed these values, motion and talking simply does not seem natural when exceeding a threshold of about 8%.

No. Cinnafilm has an audio partner that handles the expert pitch correction of audio.

Dark Energy Professional

Dark Energy Professional only processes image sequences (DPX, Cineon, Tiff, etc). Compressed file formats are not supported.

Dark Energy Professional is primarily an image texture management platform – and it is simply the best platform in the world for conquering the most difficult image texture problems out there. Other primary features are included to round out the feature set of DE Pro so it can become very useful in streamlining your restoration and product delivery workflows. The primary features included in Dark Energy Professional are:

The Speed of Dark Energy Professional will be dependent on many factors: Raster size, GPU, data i/o path, quality of render drives. A properly spec’d out system should produce results in this range when working within the GUI.