Don’t see the answer you are seeking?

Ask your question here.


Sales/Partnership

Do you rent/lease your software?

Yes. Time-limited licenses of our software are available for specific projects. Please contact your preferred salesperson for more information.

Do you have expense- based solutions or finance your software?

Yes. Payment arrangements can be tailored to fit your expense or capital budget requirements. Contact sales@cinnafilm.com.

How do I become a Cinnafilm reseller?

Cinnafilm welcomes new resellers as they make sense from a geographical/territorial perspective. Please contact sales for more information.

Can my company integrate your software functionality?

Cinnafilm continually evaluates partnership opportunities to expand our marketplace presence. We’ll be happy to discuss any business development opportunity with you, just drop us a note.

Can I purchase a workstation from Cinnafilm?

No. Cinnafilm no longer integrates/sells workstations. However, our expertise in hardware is freely shared to anyone who asks.

Hardware/General Functionality

What platforms are your plug-ins developed for?

Cinnafilm has 3 plug-ins for Enterprise transcoding platforms. The platforms and the plug-ins which are integrated are as follows:

  • Dalet Amberfin – Tachyon
  • Harmonic ProMedia Carbon – Tachyon, Dark Energy
  • Imagine Selenio File – Tachyon, Dark Energy
  • Root6 ContentAgent – Tachyon, Dark Energy
  • Telestream Vantage – Tachyon, Dark Energy
  • Wohler RadiantGrid – Tachyon, Dark Energy, Wormhole
What kind of GPU is required?

All Cinnafilm software is CUDA based, therefore an NVIDIA GPU is required. Tesla, Quadro and GTX TitanX (only the TitanX in the GTX line) cards are supported. We recommend no older than a Kepler chip-based GPU.

What CPU/Memory is required?

Cinnafilm functionality is contained within the GPU with only minor requirements for CPU. The exception is Dark Energy Professional, which has a dependency on system RAM for real-time playback of image sequences. Our recommendation is no older than a E5-V2 series processor and at least 24 gig of RAM.

What operating systems are supported?

Cinnafilm software runs on 64bit Windows operating systems. 7, 10 workstation OS and 2008, 2012 server systems are supported.

Are there any 3rd party requirements?

Troubleshooting

I am getting a “no CUDA capable device” error.

No suitable GPU is found on the system. Please install a Kepler series or newer NVIDIA GPU.

How do I solve a side-by-side configuration error when launching DE Pro?

When trying to launch DE Pro, if the “side-by-side” configuration error is shown, then install the “Microsoft Visual C++ 2008 SP1 Redistributable (X64)” software from the Required Software page.

When performing a regsvr32 on the DLL it is returning an error code of 0x80070005

This is fixed by running your command prompt as administrator.  To run your command prompt in administrator mode, right click on the CMD executable from the Start Menu and select “Run as Administrator.”  This may be required even if you are logged in as administrator.

Tachyon

Do I need to create a different workflow for every possible input, or do I create the workflows for outputs?

Tachyon is an outcome-based technology. So when you create your workflows, use the “ALLOW” features to enable Tachyon to automatically handle situations when they arise. For example, selecting “Allow Telecine Removal” will let Tachyon’s pattern match algorithms remove field-based conversion patterns automatically.

Do I need to create multi-pass (multi-render) workflows to create a mezzanine format, then create the target outputs when dealing with files that contain telecine or other patterns?

Tachyon’s internal buffers work as a mezzanine, storing the video essence determined on a scene-by-scene basis. Once the video essence is known, Tachyon automatically adjusts all output algorithms to create the best possible frames for each video essence.

How fast is Tachyon?

Tachyon processing speed is based primarily on raster size.

  • SD Source

    • SD target: Many times faster than real time
    • HD target: 1-2x faster than real time
    • UHD target: 4-5x slower than real time
  • HD source

    • SD target: 1-2x faster than real time
    • HD target: Real time
    • UHD target: 4-5x slower than real time
  • UHD source

    • SD target: Real-time
    • HD target: 1-2x slower than real time
    • UHD target: 6-7x slower than real time
Can I stack GPUs and make Tachyon faster?

Typically no. Tachyon is one GPU per video transformation. Some transcoders (i.e. Wohler RadiantGrid) have introduced time slicing which chops a project up into many pieces and transcodes them simultaneously. In this instance, Tachyon would be invoked on each piece, and if there were enough GPUs to be paired with each time slice, every slice would be standards-transcoded simultaneously.

Does Tachyon only remove 2:3 telecine? What if my project also has 4:1 ratio progressive patterns? (4:1 refers to repeating every 4th frame of a 23.976 video so it plays in a 29.97i container)

Tachyon automatically looks for patterns to remove so there is nothing to specify other than “Allow Remove Telecine.” Tachyon will remove 4:1, 2:3 or any other pattern it encounters.

My cartoon/anime still has interlace artifacts after processing. What can be done about that?

Tachyon has a “Cartoon/Anime” setting that specifically favors the type of repeated frames found in anime. Turning this on, along with “Residual Combing Removal” should remove any remaining interlacing. Keep in mind some anime have the interlacing baked into both upper and lower fields. When this happens, no automated solution in the world will fix the footage and it will have to be rotoscoped.

I have compositing errors with telecine source material (telecine pattern cadence between matte and composite were not synchronized before they were combined) and I am trying to create a progressive version for web playback. When I remove telecine, I have interlacing in the areas of motion inside of the composite. Can this be fixed?

Tachyon’s “Residual Combing Removal” was designed to remove combing when removing pulldown results in some remaining combs.

What are limits of Tachyon’s frame rate conversion?

There are none. All limits are imposed by the transcoder Tachyon is integrated into.

When do I use the “Allow 2:2” and “Allow 2:3” settings?

Allow 2:2 and 2:3 are used when you want to preserve a project which was captured at a filmic frame rate. 23.976/24/25p are all filmic rates which have a distinctive amount of motion blur. By selecting “Allow 2:2” in workflows with an interlaced output, Tachyon will double the frames and place them into the upper/lower fields of each frame. This is typically used when going from a 23.976 or 29.97p source and going to a 25i target.


Allow 2:3 is typically used when going from 23.976 to 29.97i or from 25p to 29.97i. (25p to 29.97i requires Motion Compensation as well. The conversion will go from 25p to 23.976p, then 2:3 will be applied to the resultant 23.976)

When do I use the “Frame Double” and “Allow 4:6” settings?

Analogous to “Allow 2:2” and “Allow 2:3” Frame Double and Allow 4:6 is for preserving the filmic look of lower frame rate sources at higher playback speeds. Frame Double is just that – we double the frames. This is ideal for 24 to 48, 25 to 50 or 29.97 to 59.94. Allow 4:6 is specifically for going from 23.976 to 59.94p.

Why would I want to use AUTO Motion Compensation settings versus specifying settings?

When you set the Motion Compensation settings to AUTO, it allows Tachyon to adjust motion settings on a scene-by-scene basis when different video essence frame rates are encountered
:

  • 29.97i files can have 59.94, 29.97 and 23.976 video essences scene to scene
  • 25i files can have 50 and 25 video essences scene to scene


Auto allows Tachyon to adjust on the fly for these video essences. When you specify a Motion Amount, Block Size or Fallback Blend Area setting, you disable Tachyon’s ability to change those settings when a different video essence frame rate is encountered.

How do I up-res using Tachyon?

Just enable Tachyon. Nothing else is needed.

How do I de-interlace using Tachyon?

This question has 2 answers. It is possible to de-interlace and just keep the same source rate or to de-interlace and maintain the proper and maintain the PROPER frame rate.

  • De-interlacing while keeping the same frame rate: There are 2 methods to achieve this.

    • Motion Compensated method: This will de-interlace to double the frame rate, then motion compensate to half the frame rate while inserting accurate motion blur. To perform this method, Enable Tachyon, turn on Motion Compensation, Auto settings.
      • 29.97i is de-interlaced to 59.94p
      • 59.94p is motion compensated to 29.97p, with accurate motion blur added
    • Allow Adaptive method: This will de-interlace to double the frame rate, then throw away every other frame. To perform this method, Enable Tachyon, check “Allow Adaptive.”
      • 29.97i is de-interlaced to 59.94p
      • Every other frame is thrown away
      • 29.97p is the resultant rate
  • De-interlacing while keeping all motion data: This is essentially a true de-interlace. Each frame in a 29.97i video has 2 images taken at 2 different points of time (each image 1/60th of a second apart from each other). So 29.97i becomes 59.94p after it is de-interlaced. Set the output frame rate to double the source frame rate and simply enable Tachyon.

Dark Energy Plug-in for Transcoders

How do I use Dark Energy?

Dark Energy is a very simple, but very powerful series of algorithms that are invoked by simply “enabling” it. We recommend leaving Dark Energy in Auto mode until you have a feel for how it will optimize images.

Can I use Dark Energy in the same workflow as Tachyon or Wormhole?

All Cinnafilm plug-ins are designed on the same code base. So when you invoke features from the different plug-ins, it is running in the same process on the GPU. If a project requires multiple plug-ins, there is no need to create separate workflows for performing Tachyon/Wormhole/DarkEnergy functions. Load it up and perform a single render.

How much slower is my transcoder going to run if I add Dark Energy to a workflow containing Tachyon?

Dark Energy will slow things down, but it is dependent on how many Tachyon processes are running as well as the raster size of the video file. See “How fast is Dark Energy” for a feel for how fast it will run on its own.

How fast is Dark Energy?

Dark Energy performance is fully dependent on the raster of the image. Keep in mind that like all other Cinnafilm products, Dark Energy only works in the uncompressed space, so bit depth plays a major role in how fast this is. We are assuming 10bit for the following estimations:

  • SD source
    • SD target: Many times faster than real-time
    • HD target: Real-time or faster
    • UHD target: 2-2.5x slower than real time
  • HD source
    • SD target: 1-2x faster than real time
    • HD target: Real-time
    • UHD target: 2-2.5x slower than real time
  • UHD source
    • SD target: 1-2x slower than real time
    • HD target: 3-4x slower than real time
    • UHD target: 5-7x slower than real time
Can I introduce more image texture and can I control the image texture?

Absolutely. Dark Energy’s virtual film development allows you to control the grain size, frame size (8mm to 100mm), amount of grain, and the hue of the grain. Start with the AUTO setting and then move up or down from the MEDIUM setting to achieve the look you want. (Medium maps to the AUTO setting).

Since MEDIUM maps to AUTO, does that mean Dark Energy’s noise reduction capability is the same in every file that is processed?

No. The AUTO settings in Dark Energy are calculated at a granular level – with analysis being taken many times PER SCENE. What medium may be for one part is not the same as Medium in another. This is because luminance changes affect noise and it is necessary to be constantly analyzing for the optimal noise reduction settings. The algorithm settings to achieve MEDIUM noise reduction on one scene will certainly be different than the next.

What is the best way to dial in noise reduction, sharpening, and image texture settings?

Start with AUTO and process a small clip. If it looks great, you’re done! If you feel the noise is still to heavy, then move the Noise Reduction setting to High. If you feel the image is ringing, set the Sharpening setting to Low. If you feel you want a grittier look, decrease the size to Small and increase the Image Texture Amount to High. With AUTO mapping to Medium on all settings, Dark Energy is very easy to dial in to the exact look you need.

What makes the the Dark Energy Texture Aware resolution scaling so good?

Dark Energy expertly removes noise prior to upres, ensuring only the image is scaled, not unwanted noise. However, you cannot leave the image alone once it is scaled, you must re-introduce “raster appropriate” texture that helps bring the warmth back to the image. To fail to re-introduce proper image texture will leave images looking dry/plastic, and not very believable.

How do I know when I have reduced my bitrate to optimal levels?

This is going to be a subjective answer as it is very hard to measure what “looks good” and what doesn’t.

Wormhole

How do you purchase the Tachyon Wormhole Appliance?

Purchase of the Tachyon Wormhole Appliance is done through Wohler. Please contact Wohler at info@wohler.com.

Are there any other platforms which have integrated Wormhole?

As of April 2016, Wohler Radiant Grid is the only company which has license to integrate/sell Tachyon Wormhole. Other platforms are being considered, please contact sales@cinnafilm.com if you would like your platform to be included.

Do you have expense-based options for acquiring Wormhole?

Yes. Cinnafilm and Wohler have developed many options, both capital and expense based, to make acquisition of Wormhole as easy as possible.

How much can you compress/expand time with Wormhole?

Wormhole is specified to be ±10%. While Wormhole can exceed these values, motion and talking simply does not seem natural when exceeding a threshold of about 8%.

Does Wormhole also retime/pitch correct the audio?

No. Cinnafilm has an audio partner that handles the expert pitch correction of audio.

Dark Energy Professional

What types of files does Dark Energy Professional Support?

Dark Energy Professional only processes image sequences (DPX, Cineon, Tiff, etc). Compressed file formats are not supported.

What are the primary features of Dark Energy Professional?

Dark Energy Professional is primarily an image texture management platform – and it is simply the best platform in the world for conquering the most difficult image texture problems out there. Other primary features are included to round out the feature set of DE Pro so it can become very useful in streamlining your restoration and product delivery workflows. The primary features included in Dark Energy Professional are:

  • Precise image texture (noise/grain) removal with multiple filters to achieve a detail preserving, noiseless master image.
    • Individual control of RGB color spectrums with 4 frequency ranges in each spectrum
    • Scene by scene control of image texture
    • Automatic scene cut detection
  • Dead (frozen) Pixel Healing
  • Scratch Removal (automated)
  • High quality image scaling SD – 8K
  • 32 bits per color channel processing
  • Fast processing (real-time for 2K images using a single, Maxwell-based GPU)
  • Telecine removal
  • De-interlacing
How fast is Dark Energy Professional?

The Speed of Dark Energy Professional will be dependent on many factors: Raster size, GPU, data i/o path, quality of render drives. A properly spec’d out system should produce results in this range when working within the GUI.

  • SD source
    • SD target: Many times faster than real-time
    • HD target: Real-time or faster
    • UHD target: 2-2.5x slower than real time
  • HD source
    • SD target: 1-2x faster than real time
    • HD target: Real-time
    • UHD target: 2-2.5x slower than real time
  • UHD source
    • SD target: 1-2x slower than real time
    • HD target: 3-4x slower than real time
    • UHD target: 5-7x slower than real time